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Re: Renewed online but no email confirmation
I had the same issue. When I called to check they could see the accepted online renewal and re-sent the documents, but I didn't receive them. So we tried a different email address and it worked. I'm not sure where the problem lay, but the address that worked was a Virginmedia one, and the address that didn't work was a BT one. I hope that's of some help.29Views0likes0CommentsRe: How can I change my Hub 4 internal IP address from 192.168.0.x
Maybe the redesigning of VM's business model / services could be a new thread and we just try and help @ruddlesdin sort out their problem ? eta - OOPS just realised the OP was from December so probably sorted it by now.954Views0likes0CommentsRe: WARNING: Volt - O2 charges for "free" account
There should be two payments, one to VM and the other to O2. Just checked mine as I went from Oomph to Volt and the "Virgin Media Contract Information Sheet" page 6 clearly shows the O2 £25 charge as part of the contract. The email itself said ... "Attached are your Contract Information & Contract Summary documents. Please make sure that you are happy with the agreement you are entering into. Your documents also contain some key terms & conditions and information regarding your cooling off period. Please keep these documents for your future reference." When you checked yours, did it have the O2 page detailing the cost of the O2 SIM that was part of the VoLT package you were signing up for ?1.2KViews0likes4CommentsRe: WARNING: Volt - O2 charges for "free" account
When I had Oomph, the unlimited SIM was part of the deal price. When I moved to Volt the unlimited SIM was part of the deal, but billed by O2. The paperwork I received confirmed that the Volt package was made up of two parts VM broadband, TV, and landline plus O2 SIM. The same thing I already had, but billed differently, and in total, cheaper. When you checked the PDF confirmation of the new contract did it include the O2 part on the last page ? EDIT to add ... As per my previous comment - You should have recieved an email containing "Virgin Media Order Documents" as part of the new deal, mine were a little confusing as the first four pages are all VM services, but page 5 onwards is O2. I did try contacting VM to question the contract at first, until bored waiting for them to answer the phone I scrolled to the O2 pages and they matched what was agreed.1.3KViews0likes6Comments