ContributionsMost RecentMost LikesSolutionsRe: Email access on laptop (forbidden) I tried both Chrome and Edge with the same outcome. I tried other laptops and got the same message. I used the change app password 3 times advice recommended elsewhere on this forum (twice) with no success. I've just had a call back from VM (as I rang yesterday - they advised they couldn't fix so escalated to the IT team). They talked me through a fix which involved changing my app password again (just the once), and when that didn't work (this is on a different laptop) they said that lots of people are experiencing the same issue and that there is a problem at the VM side which the tech team are working on and that if I try again in 24-48hrs it should be working again. I'm not that confident it will be, but maybe I will be surprised. Email access on laptop (forbidden) I can't access my email on my laptop as I get a 'Forbidden' when using either my saved link or the link from My Virgin media. I've generated a new password for my phone app but that hasn't cleared the laptop issue I have a non ntlworld email address for logging in Re: Recordings disappeared The box is left on 24/7 (or standby). The factory reset didn't work. I haven't had any other issues (yet) Recordings disappeared We've just been away for the weekend and having got back all of our recordings have disappeared. Is it a system thing that will resolve itself - somehow I doubt it - or is there something I can do? Re: Sound loss on 360 I've answered on my thread - which had many of the answers to your question already Which random channels is it happening to and when it drops, is it total loss of sound until you change the channel or would it just drop out and come back on? Random, so appear to be any but mostly Netflix Have you been into the audio settings in the box to see if anything is unticked or not? Thanks I followed the fixes suggested on these boards which is to change to follow content, but it's already set to that Re: Sound loss on 360I get the same problems - started on Netflix only but happens on random channels from time to time. Glad yours is sorted