Forum Discussion

Scott0966's avatar
Scott0966
On our wavelength
27 days ago

Recordings disappeared

We've just been away for the weekend and having got back all of our recordings have disappeared. Is it a system thing that will resolve itself - somehow I doubt it -  or is there something I can do?

3 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    26 days ago

    Recordings shouldn't just disappear. A number of 360 boxes received an over the air update earlier this week and since then some  forum members have indicated they have also lost recordings, so this may apply to yourself.

    You haven't indicated whether or not you turned your box off for the period you were away, however it's advisable to leave it turned on or in standby overnight, so it can download and install any system updates and EPG changes.

    Losing recording though is usually due to a failing hard drive. Perform a factory reset  via Settings > System > Factory Reset. You are given 2 options
    Keep Recordings and Format Disk
    Choose Keep Recordings, which means you won't lose your recordings, and any planned recordings, or series links you've set up. You may have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again.  Also Match frame rate and Standby power consumption may go back to their default settings if you have changed them.

    Another indicator of hard drive issues is if you having problems following pausing a live program and then playing it back. Another indicator of hard drive problems is having to keep signing into apps like iPlayer (this can also happen if you disconnect everything over night).   I  find that I have to sign into most apps if I turn the 360 off either overnight, or reboot it during the day. 

    • Scott0966's avatar
      Scott0966
      On our wavelength
      26 days ago

      The box is left on 24/7 (or standby).  The factory reset didn't work.

      I haven't had any other issues (yet)

      • David_Bn's avatar
        David_Bn
        Icon for Forum Team rankForum Team
        23 days ago

        Thanks for reaching out to us Scott0966, and welcome back to our Community Forums!

        We're sorry to hear of the issues you've been experiencing with your set top box and the recordings disappearing.

        Can you please confirm if you've been able to perform the factory reset on your set top box and then ensure that the option to keep recordings is switched on?

        If the factory reset has been completed, have you experienced issue with the service at all, that may be akin to the hard drive issues discussed by newapollo?

        Thanks,

        David_Bn