ibbotson
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Having started a new contract in December 2024 direct with Virgin for a TV/Broadband/Telephone at a package price of £82. Having just upgraded my wife's phone at an o2 shop and was asked about my Virgin TV/Broadband/Telephone package and was told if I had upgraded my Package via the o2 shop I would have received the same for £48. Can someone from Virgin please explain why such a big price difference.Original virgin account password
How can I get hold of my original password when I set up my Virgin Account. I'm going to change from tablet to Ipad and will need to set up my blueyonder email system on the Ipad.....I think I will need the password and believe I will need the original password? I'm sure someone will be able to confirm if I am correct and advise. RegardsRe: 360 Box complaint
Thank you for your reply. Sorry but it does not matter what box I originally had it was clearly stated in the telephone conversations ( it could be checked) I had about the upgrade that I would receive a new box? I agreed the deal with Virgin which has not been honoured On a second question I note my account is still showing the old package even though the upgrade has been done?Re: 360 Box complaint
Following on from my original complaint, I found this morning that Virgin had automatically installed the upgrade to 360 without my knowledge. My wife wanted to finish off some old recording before we decided to upgrade at our own time so extremely disappointed. I have not taken much notice of the negative complaints regarding Virgin's customer services on social media because never had many problems with there service....but not happy know.360 Box complaint
During a telephone call to customer services I was offered a deal to upgrade my package which would include 360 TV. I was told that as I was a long time customer and had had my old box since 2017 the deal would include a new TV Box. As I thought the total deal agreed was good I excepted. When the new TV Box did not arrive I made contact to be told that the New Box would not be honoured only a software upgrade to the old box. I argued that the new box was part of the deal agreed, but they would not budge. As a senior citizen as far as I'm concerned a deal is a deal. Very disappointed and have written to the CEO Be interested to here from Someone from Virgin.ITVX Issue
Started to have streaming issue with ITVx. Been watching the series "The Twelve" with no problem all last week but know cannot get episode 6 to play. Have re-booted a couple of times but no go. The ITVx app opens OK and shows all programs but will not stream any of them. Spoke to Virgin yesterday and was told an engineer will contact me but no response received? no surprise there. I have no problems with any other app ie netflix, player etc. Can anyone please advise.
