FrankieBeee
Dialled in
Joined 15 years ago
User Profile
User Widgets
Contributions
Re: What's going on with virgin media?!
As long as you can remember your memorable word you can speak to a human quite easily - when the bot asks you what you want in a few words just say 'need an agent' or similar (they didn't understand the word 'human' in my case though) - this seems to come after that stuff about phones changing over. I eventually spoke to a human last night but not sure how helpful they were in my case as they disputed my bill that I had in front of me as they said it should have a due date but in my case it had the due date as 'NOW'. After 3 phone calls I gave up but you might find someone who may help. Signing in I went through similar to you though re the app etc and it took a few goes - it was as if it was 'learning' as I went, or felt like it61Views0likes0CommentsRe: Is it possible to speak to a human being???
I managed to get through to humans after over an hour and then began using 'speak to an agent' - this was near the beginning when they ask to say in a few words what you want. Mind you speaking to humans was pretty poor too - I spoke to 3 of them. Partly due to the fact I couldn't remember my memorable word (despite correctly responding to their item re 3 password letters, which they said were all wrong even though I logged on with them). Then they disputed that my bill due date didn't have a date on it but only had the word 'NOW'. I eventually got fed up of being patronised by the last guy and cut him off (he disputed there were issues with stuff I asked about). Am still at a loss as to how I can have a memorable word that has 12 letters too4.1KViews0likes1CommentStruggling to speak to a human being
I have several issues (surprise surprise) and need to speak to a human. I nearly threw my precious phone across the floor just now. You can't even press to leave any more. I assume you just press a button online. I want to speak to someone about my billing but not a bot945Views0likes5Comments