Cannot access Ntlworld email due to not being main VM account holder
Hi All, Since first thing yesterday I’ve not been able to access my Ntlworld email account, that was working perfectly via mail2.virginmedia web mail until the end of last weekend. I have created a brand new, unannounced change of log in system Virgin O2 ID that has no problems logging in. The barrier appears in that I have an Ntlworld email account but I am not the main Virgin Media account holder. The only interaction I have with My Virgin Media is to use webmail for my Ntlworld address. I cannot go ahead and link the above main Virgin Media account to my new VMO2 ID due to the above set up, as this would remove access from the main account holder due to it being a transfer. I am now completely blocked from my Ntlworld email account, and cannot change the password on this account due to a password reset request giving an endless spinning timer with “Processing Request”. Is the above all part parcel of wider ongoing technical problems with VM accounts and log ins or a specific Ntlworld email issue due to this sudden complete roll out of a new log in system first thing Monday? Thanks TomBlueyonder.co.uk and Virginmeda.com email address issues.
Hello I have a new phone and cannot access my blueyonder or virginmedia email addresses. I have forgotten the passwords, and when following the help on website for forgotten passwords, it goes not recognise the accounts, they are both sub accounts, and now not showing on the main account. I can still send/receive emails from the relevant addresses. Please helpCannot add app password for SMTP
VM seem to have recently changed something to require explicit logging into the SMTP server. The way to resolve this apparently is to generate one of these 4-word app-specific passwords to log into it with. Apparently I can do this within the VM WebMail portal at mail.virginmedia.com. My problem is, I can't get into this portal, I end up at https://www.virginmedia.com/help/virgin-media-mail-unavailable. When I follow the instructions on that page, in Step 2 it says "Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail", but there is no such section on that page for me. Virgin Media Mail doesn't appear at all. I suspect the root problem is that I've never used the mailbox that was originally set up when I moved to NTL World in the first place, I always had my own domain. I guess my VM mailbox has expired due to lack of use, or not migrated or something, and so now I can't get at any of the related sections of the site to create a password to use for SMTP. Any suggestions on what I can do?
ntlworld email not accessible through webmail but is accessible through 3rd party apps!
I can no longer access my ntlworld email address through Virgin Media Web Mail, however, I have a current Virgin broadband account and can access my virgin media account online without issue, but when I try to access my email via the virgin media account website I get "Forbidden". I've tried logging in via another PC/ipad with same issue. I can, however, still access the email account via outlook using the 3rd party app password mechanism, so I know the ntlworld email is functional. I used to use my ntlworld email address to access my Virgin Media account, but at some point I had to register a new email address to access Virgin Media account instead. In the account settings I can see the ntlworld email as a valid email address. If I try to recover the password on the ntlworld.com account it just says it's not a valid virgin media account email address. Appreciate, there has been lots of issues with accessing older virgin and ntl emails accounts, but they generally seem to relate to people after they have cancelled their Virgin Media/Broadband accounts. Mine has remained current throughout. I've looked through the help/support on Virgin website but apart from some common email account issues, there doesn't appear to be any online support contact details to use for when you have a different problem. Therefore, hoping someone here maybe able to point me in the right direction.
No Webmail Access for @virgin.net
Hi, @ModTeam can you please help? I have seen multiple posts about not being able to access email via mail.virginmedia.com on a browser due to a known error which was apparently fixed (F011312129) I am having the same/similar issue, I have a @virgin.net email account, likely for 15+ years. Upon trying to log in, I am being told my email account does not exist, yet I am still receiving emails on my Outlook app on Android mobile device? I have tried to log in on Chrome and Edge on a desktop computer running Windows 11, 64-bit OS. Not sure what else to do as I believe the issue is on your side with a possible oauth issue. I have contacted Virgin Support via WhatsApp and have been told "there is nothing much that we can do about this". Screenshot of conversation including above quote can be provided.Unable to access Blueyonder email via web
Hi, Please help. I am unable to access my old original Blueyonder email mailboxes via web - mail.virginmedia.com. No passwords or changes have been made by myself at my end. This problem started occurring within the last week. I have had no communications in these mailboxes about any proposed changes. Every access attempt results in a password error. I have tired multiple browsers with/without incognito mode and devices. To no avail. Unable to reset password on the page, it goes into a loop and nothing is clear. I have a new Virgin Media BB account, but not sure if the old email accounts were ever linked. Its an original Blueyonder address with 4 stub accounts. I am not sure where to go to reset/administer these. I am still able to send/receive email to these BY addresses via email client on mobile using IMAP/SMTP with the same existing passwords. Please help, I need access to these mailboxes and going forward maybe have them linked to my new BB account so I can administer these and avoid any future potential issues like this. Thank you
