How to access established (older) email accounts
Like many I needed to access my Virgin Media account to try and fix email issues. After being a customer for over 30 years I had multiple email accounts and now I am struggling to access and fix even 1 off them. When did the system change to the new VMO2 account and password login? Did I miss any information or has this just been very poorly communicated, or even communicated. How does this new system work, what needs to be done to access my Virgin Media account and old ntl world.com emails? I used to have a email linked to my account and from there I could see 5 ntlworld.com email addresses. Now I can’t see or manage anything on those email accounts. How do I add those addresses and change passwords? I try to set up a new VMO2 account but it goes around in circles and doesn’t complete, why? Do I need another non ntlworld email account to set up and access my Virgin Media account and emails? This seems crazy. When I even try to login or create accounts using some of my email addresses they are not recognised as if they don’t exist, yet my older iPad can still access and download messages? Some accounts just constantly give error messages regarding VPN, or access via another machine, error IDF-12B. How do I get around this when I’m trying to set up a new iPad for daily access? I don’t have any O2 accounts, only a Virgin Media account and products. Where are the instructions, how do I get help to fix my accounts and access? Does anybody have definite working instructions.15Views0likes0CommentsHelp! How to access account settings for secondary email address
We have two 'ntlworld.com' email addresses that have always in the past been linked to our Virgin broadband/TV/phone account (that is still active) - one I use, one my wife uses. When I log in with the new Virgin/O2 ID, my ntlworld email is linked to the account and I can access my inbox in a browser (the webmail), and I can see ways to manage that email address (e.g. generate app passwords). However, my wife's ntlworld email is now not linked to my VMO2 ID and I can't see a way to add it. My wife has registered for a Virgin/O2 ID using the 3rd party email address that she used to login with but there seems to be no way to link that to her ntlworld account through the options in the Virgin/O2 ID settings. The only option I can see is to transfer the VMO2 ID link from our broadband account to her VMO2 ID which would then mean I have the problem she currently has but on my ntlworld.com email address! Is there a way that Virgin staff can link two ntlworld.com accounts to one Virgin broadband/TV/phone account? I have seen a few posts on here that seem to suggest people are still able to get e.g. app passwords for secondary accounts, but no clues as to how to access those settings. (BTW: access to the secondary email inbox via Apple Mail and iPhone mail app is currently working, but my big concern is what if something goes wrong - we currently have no way of generating a new app password for that secondary email!) Thanks in advance for any help you can provide. I tried the VM chat but the support staff seemed to not be able to understand what I was trying to ask.Solved37Views0likes8CommentsChange log in email address - how do I do i?
Hi My wife has used a school email address as the login email for her virginmedia email account She is to leave this job soon and so will loose access to this account , which is needed for security confirmation etc What needs to be done to change the log in email address? Has anyone done this - and how easy/ difficult was it? Thanks "camper"44Views1like3Comments403 forbidden error & Geo-locking
Is there geo-locking on the IP address(es) used to access VirginMedia's WebMail and the MyVirginMedia websites? Or similar restrictions based on ip address / http headers/metadata? The reason for asking is that I was recently travelling abroad, and was initially able to send and receive email using the webmail site. Then something happened and I was unable to connect and got a 403 error when using My Account pop up links on the top right of https://virginmedia.com to "Sign in to My Virgin Media" and "Sign in to My Email": The requested URL was rejected. Please consult with your administrator. Your support ID is g-u-i-d Error 403 - Forbidden F5 site: pa2-par I was not prompted for a username or password, so it seems unrelated to a particular account. Same error on different devices (iPad and Android phone) on the same wifi network. Clearing cookies made no difference. On returning to the UK, the same device magically started working again. Feel free to reply by private message if this reveals some aspect of network security you do not wish to reveal to everyone. I really would like to know why I was unable to get the service I have paid for. The inability to receive email when abroad was extremely frustrating.82Views0likes5Comments403 forbidden error
I get a 403 forbidden error attempting to access email or my account from the My Account pop up links on the top right of https://virginmedia.com . I am using Both Chrome and Safari on iPad. I was able to access email ok until some point last week. I am using a North American ip address. Note that I am not prompted for a username and password, so the account reset hints elsewhere in this forum are not applicable. Error messages follows: The requested URL was rejected. Please consult with your administrator. Your support ID is c5b17a58-51e5-45a2-823e-32a45803926d Error 403 - Forbidden F5 site: pa2-par [Go Back]The requested URL was rejected. Please consult with your administrator. Your support ID is c5b17a58-51e5-45a2-823e-76Views0likes1CommentNtlworld email
Hi, I have just realised I still have an Ntlworld email that seems to still be receiving messages. There’s a lot of junk in there and it’s been years since I used it so for security, I just want it fully closed down. I don’t recall the log in details but can still access from my phone. Does anyone know how to just fully shut it down? I haven’t been a virgin media customer for year so I’m surprised the account still exists! thanks49Views0likes2CommentsHow do I access/manage email aliases?
It would be nice if VirginMedia/O2 issued clear instructions regarding VM/O2 Identity creation for management of email aliases. At the moment, I have successfully created a VM/O2 ID for my primary account, I can log in OK and access/manage the primary email account. I also have several aliases, which at the moment are all able to receive and send emails via my PC and mobile clients. However there seems to be no way to be able to manage these additional aliases via the primary account, which used to be the case before VM/O2 decided to wind up the email service. My email aliases have multiple uses all over the web, (logins, registrations etc) and losing them and having to substitute "third party addresses" would be a nightmare! I have read alsewhere that a separate VM/O2 ID needs to be created for each alias. So, my questions are 1 ) If it aint broke, should I fix it? (In other words, since everything is working OK just now, do I need to create VM/O2 IDs for each alias?). More importantly, will the alias email addresses remain the same if I do?) 2) If YES, how do I do this safely without screwing up my primary login and/or all the aliases!! Clear instructions please! 3) If NO, (which seems to be the case since everything works (for now), how long have I got before I am forced to create these ID thingys (which seem totally unnecessary to me) Kind Regards Dave NashSolved135Views0likes5CommentsDeliberately delayed access to email accounts??!
Can someone tell me why Virgin Media are deliberately delaying my access to my primary email address *@virginmedia.com address? Virgin, are you that incompetent and so determined to procrastinate (DELIBERATE DELAY) a fix for this most frustrating problem! I have waited 2 weeks so far! STOP DELIBERATELY DELAYING AND PULL YOUR FINGERS OUT!!!!!450Views1like17CommentsForbidden 403 - usual response doesn't work
I have been Forbidden access to my webmail (@ntlworld.com) for about a week. In the past, resetting the password has always remedied the problem - but not this time. I have done this five times - from different kit (desktop, laptop) and browsers (Firefox, Chrome) but to no effect. What else can I try?Solved112Views0likes2Comments