TV Box stuck on Wecome
TV box is stuck on Welcome screen, tried a reset but still stuck on Welcome screen when starting up, tried phoning 150 but of no help, had lots of messages about phishing emails about balances and how the emails are not Virgins fault but on trying to get through to an agent to report the faulty box all I got was questions which the system said they didn’t pick up a reply or just got cut off, any suggestions on how to report a faulty TV box would be much appreciated
Anyone know the remote code to allow a V6 remote to control the volume on a new TCL C805 TV please?
Just bought a new TCL C805 TV and have spent a good while trying to get my V6 remote to control the volume on my new TV. Even tried the 0999 code and then spent 10 minutes pressing the 'channel up' key every 2 seconds in the hope the TV would turn off but alas it didn't. Just asking in case anyone has managed to find the elusive code! And before anyone suggests it, 0398 doesn't work. Thanks in advance guys 🙂TV & Internet going down
Hello, Over the last couple of days my internet and tv have been going down intermittently in the afternoon. Sometimes for a few seconds, sometimes for 5 or 10 minutes. I haven't been notified of any repairs going on in my area so I'm not sure if it's just me. Just thought I'd let you know in case I get cut off again. Thanks, Santosh
V6 - TV stuttering after pause. HD on its way out?
Hi If I pause tv on my V6 , when i resume/unpause the picture stuttering and breaking up. If i go back to Guide and select the channel again to watch live, its fine. I've read in the community that this is a V6 hard drive issue. I've tried rebooting a few times. Still the same. Can you advise next steps ThanksNetflix App won’t load
The Netflix app has stopped working on my box. The other apps still load okay but Netflix brings up the ‘N’ logo with the loading circle and then it won’t go any further. I can use Netflix on the TV upstairs so it’s not a Netflix or broadband issue. It just seems to be Netflix on the V6 box. I could try rebooting the box which has fixed app issues before but has also wiped my recordings at the same time so trying to keep that as a last resort.Virgin Media 360 - Netflix - No Sound
Excuse me asking this afresh but other responses seem to have been archived. I have a V6 box running 360. For Netflix only, other apps are OK and TV ok I get no sound. It has been occassional up to now and a restart of the box has cured. Reloading Netflix alone does not resolve. Today i have restarted twice, checked other apps, tried reloading Netflix, xhecked connections and speed and still get no Netflix sound. I know from past experience that if I contact Netflix they will recommend restarting the box which won't assist. Any thoughts or suggestions on a fix? Thanks360 box power off
Ever since signing up to the 360 service the set top box keeps powering off when not in use. It has to be switched off at the back and switched on again. It’s so frustrating, the 360 update has made my box almost unusable (especially coupled with the fact it wiped all my recordings which I don’t understand why?) The power supply seems fine and nothing else has changed prior to the update, all cables checked and the hub seems fine. Help please?Fast forward skipping / jumping forward
Hello, I have noticed a problem with the fast forward function. Sometimes when fast forwarding, the programme skips forward 10-15mins. When you rewind it goes back to the original position. So the one way to get through that part of the programme is to watch it in real time. This doesn't happen all the time. Seems to happen more often during long, sport recordings. Particularly when in 4K. I have a V6 box. I haven't upgraded to 360 (don't want to lose recordings and series links, and don't like the look of the UI). Any ideas what is going wrong? Thank you. Russ