WiFi keeps dropping out or so poor it’s causing calls to pixelate/sound to go
We’ve just switched to Virgin and the internet connection has been completely awful. We both WFH and have regularly had to use our mobile data to have enough connection to run a Teams call without it dropping out. The broadband test says connection is fine, we’ve checked all the plugs are in, makes no difference. How can I get help with this? Or is just better to cancel and go with another provider?Trying to order a second WiFi pod.
Trying to order a 2nd WiFi pod. I am a volt customer so can get up to 3. Our first one was in our main bedroom but we recently switched to a streaming box, we have had to move the pod into the 2nd bedroom to stop the stream box buffering. Now we have no WiFi signal in the main bedroom. I have used the connect app to scan and it says I have poor signal but will not give me an option to order another one. I am reluctant to call up as I recently spent over 4 hours on the phone over 2 days recently trying to upgrade my package ad chat isn’t very helpful can’t seem to get past the bot. Please can someone from virgin help.Hub3 red light on permanently
Hi, could I have some help from a team member please? I have followed all of the tutorials hope my hub 3 but two problems remain i) the red light is on permanently (it’s upright, has airflow, I’ve reset it by power cycling and by a pinhole reset) but once it finishes it’s POST and connects it goes to red light on ii) the wireless coverage barely covers 1/3 of the house and is intermittent for a number of devices (whilst being fine for wired connections). Id appreciate some human help as even Terri BOT has crapped out on me when it tries to transfer to WhatsApp. I’d appreciate so me help quickly as my kids need access to do their school home work. Thanks, D