Forum Discussion

darryn_g's avatar
darryn_g
Joining in
24 days ago

Hub3 red light on permanently

Hi, could I have some help from a team member please?
I have followed all of the tutorials hope my hub 3 but two problems remain

i) the red light is on permanently (it’s upright, has airflow, I’ve reset it by power cycling and by a pinhole reset) but once it finishes it’s POST and connects it goes to red light on

ii) the wireless coverage barely covers 1/3 of the house and is intermittent for a number of devices (whilst being fine for wired connections).

Id appreciate some human help as even Terri BOT has crapped out on me when it tries to transfer to WhatsApp. 

I’d appreciate so me help quickly as my kids need access to do their school home work. 

Thanks,

D

Hub3
poor wifi
Red light.
  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    20 days ago

    Hi darryn_g 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issue that you are facing with your Hub and a pesky red light issue. So that we can assist you we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina