Copper wire socket to be left marooned !!!
We are having building work and the wall with the copper wire phone outlet for our Virgin landline will cease to exist soon. So I want to move our phone to other room and plug it into the router, and hence need our line switched to VOIP. In an email from Virgin in September 2024 concerning switch over to VOIP it said “Ready to switch over now contact 0345 454 1111”. Call centre menu just goes round in circles with no option to request this, before cutting me off and sending me a text about my TV!! The Web chat call handlers are hopelessly uninformed, even after one gets handed over from the bots; first handler didn’t even know what VOIP was and 2nd chat handler told me Virgin are not implementing VOIP anymore. When I sent her all the links to the Virgin web pages concerning VOIP switch she then told me I’d have to wait for rollout ( no apology for earlier misinformation) . Is there anyone at Virgin who can perform this simplest of requests please?Setting up phone in new house
So, I moved into my new house in May. At first, I didn't want to bother with a landline, but now my Mum is saying she can't hear me when I ring her on my mobile, so I need to set up my landline. I tried plugging my phone into the socket on the wall but it says "out of range" and there's no dial tone. Please can somebody help?!!1471 giving incomplete information
Hi, My issue has been going on for almost a month, but when someone calls my line when you call 1471 the day after it does not tell you the month or year and it does not tell you that there is a charge for pressing 3 to return the call. I believe this is a nationwide issue as I have tried to get hold of many of the Virgin Media team and I finally got one who confirmed the fault but no one else since then has seemed to have picked up on it. I hope someone can help here. Thanks
Voicemail ring time
My virgin landline rings 4 times before voicemail picks up the call. It used to be fun to try to reach the phone in time. Now it’s just annoying! Short version: If there is a helpful VM staff on here who can message me and flip that right switch it would be appreciated. Long version: I see from other posts on the forum it should be possible to increase to about 10 rings. That should be fine. I called 150, spent 20 mins following the menus, waiting, and having nice chat with someone about how, no I don’t want to upgrade my contract, and yes you have my email and mobile number correct. I was finally told that because my landline is the old copper kind rather than fibre then all I need to do is dial *94 and I’ll be able to change the rings. Never seen this in any help or forum posts but the person was confident it would work. I couldn’t test it while on the call because using the line to talk to them. Hung up, dialled *94, nothing. Has it fixed it? Tried all kinds of variations. Just goes back to dial tone.
Landline dead
Hi, once again our landline is totally dead, calls go straight to answerphone, no numbers can dial out, the call count goes up, but there is no sound No dial tone, it is not the handset, we do not have another phone to plug in the socket, and have no intention of buying one This is not the first time this has happened and is very annoying, aa family member did a 57 mile round trip to check everything is OK, as where we live has appalling mobile coverage Can this please be looked into please, the help pages are hopeless, and don't get me started on the MyVirgin app, which is asking for a second verification email, but then just cycles back to the login screen, so we're checking the services through a browser