Unable to register account
I moved house, my old account was cancelled and a new one set up with a new account number and contract. I get emails RE bills and my contract to the original account email address. If I sign into my account it shows me only the old contract information and the old bills, nothing about the new contract or account. Ive called support and have been told I need to register a new account with a new email address. Every time I do I am told that something went wrong. I have tried different browsers, reset the cache, different email addresses, everything. I called back and was told to just try again later. I have been trying to access my account details for over 4 months now and I cant. Calling support has not helped. I need this resolving asap.Moving home - Contract issue
Hi, I have been a customer with Virgin Media for around 9 years and I was paying for my services "out of contract" meaning I had already paid the minimum term. I recently bought a home and wanted to move my services to my new address, I requested that my services do not change and I just want to move them to the new address. After some back and forth I finally managed to do so - including paying the final bill at my old address and subsequently being double billed at my new address. This didn't bother me too much as I was just glad to have moved the services. I have noticed a huge drop in my internet speed at the new address and decided I wanted to switch provider as paying £69.90 a month for less than 30Mb/s seemed extortionate. Before doing so, I looked at the email I was sent when I moved houses and noticed that it is actually under contract again with a minimum term of 18 months - Is this just my old contract or will I have to pay an for an early disconnection fee of 15 months? Summary Customer for 9 years, paying for services "out of contract" (past the minimum term) Moved houses, requesting no changes to my package Internet speed is worse so wanted to switch provider Checked email I was sent after moving houses to see that I have a minimum term againNeed to print a bill showing my home address
Hi, I need to print off my latest bill or statement to prove my postal address. Of course, this means the document I print must include my postal address, however, I cannot find anyway to print my TV or Internet bill that also shows my address. I have tried for some time, but none of the views that I can actually access on my account display my address. Could someone please advise how I can do what I need to do, i.e. print my bill alongside my address? Many thanks, Jeff
