Telephone disabled in new Hub 3
I recently received a replacement Hub 3 for one that was showing a solid red light, but I've just discovered that the phone is not working. History, the red red light appeared on the old Hub 3 about Jan/Feb 2024 and it came with some WiFi issues intermittent loss of signal/slow down in speed/loss of internet. So I brought myself a router and switched the Hub 3 to modem mode. And everything worked. This year my contract was up in May and I finally got around to getting a replacement. The first one to turn up was damaged in transit (There was something loose inside the Hub). The second turned up I plugged it in changed the password and switched to Modem Mode. And then I went away on holiday. Today I go to use the phone and no dial tone. Signed into the Hub settings and it says Telephony (Disabled) Is that because the Hub is in Modem mode, or is there another problem? Thank you for your helpLandline Crackling/Static noise.
Good evening. For the past 4 days we have had no dial tone on the landline phone so i purchased just a basic phone to check the line and all i am hearing is crackling then it goes dead then back to crackling. The phone is plugged into the master socket and their are no extensions from it. Also have checked the service status page and it says there is no issues with phones in my area. Thank you.Landline Dead Since 17th June 2025 – No Fault Shown – Urgent Support Needed
Hi Virgin Media Community, I’m posting here as a last resort after struggling to get proper support. My Virgin Media landline has been completely dead since 17th June 2025. When calling the number, it just says “We cannot take your call now.” However, when I log into my account, it shows a green tick and says “No known issues” with the landline. I’ve tried calling the support number 0800 052 2164 but couldn’t get through to anyone — the options keep looping me around with no way to speak to a human. This landline is essential as it’s used by my elderly mother, and we need it restored urgently. Package: M50 Fibre Broadband Maxit TV Talk More Anytime Approx. £85/month I’ve already: Logged a formal complaint through your website Contacted Virgin Media on WhatsApp, but still awaiting resolution Can someone from the Forum Team please help escalate this and get it fixed? If a technician visit is needed, I’m happy to arrange it. Also, I’d like a credit or refund for the time the phone line has been unavailable. Thanks in advance, Deepak
Scam mobile calls from India on landline
I have started receiving a lot of calls from supposed UK mobile numbers (a different number every time), 20 calls to date, all between 09:00 and 17:00 Mon-Fri. Initially we answered the calls as we did not know who was calling, lately we have just let them go to voicemail. When you answer the phone it is always someone saying they are from Virgin Media and that there is an issue with the broadband connection, when challenged to tell me who I am and where I live they immediately hang up. The calls are from a call centre, you can hear the chatter in the background and appear to be from (I'm guessing) India or similar. It is very annoying and worrying as my wife's parents are both nearly 90 and not very well and they are normally the only people who ring us on the landline - we don't give the number out anywhere as we use our mobiles for everything - it stresses my wife as soon as the phone rings before you can see who the caller is. How can we stop these people calling? It is obvious that they are international calls and that the numbers are being spoofed and changed every time, so it is pointless blocking the numbers as they never repeat. 07850 0914xx, 07938 5829xx, 07775 8906xx 07891 3825xx, 07786 5401xx, 07815 7318xx, 07891 4093xx, 07847 4772xx, 07514 9048xx, 07803 4932xx, 07548 0010xx, 07399 6596xx, 07901 3336xx, 07425 0149xx, 07595 2257xx, 07835 2450xx, 07557 2382xx, 07710 8234xx, 07886 2952xx, 07956 6167xx. p.s. Member of TPS already. [mod - numbers edited in case innocent numbers being spoofed]Home Phone line problems. No phone connected. 999 calls made from my line, not by me.
I have a home phone line with Virginmedia, but do not have a phone plugged in. In my last bill I had call charges, which isn't possible as I don't have a phone connected, and indeed don't even have a home phone to connect. I've tried up contact Virginmedia, but it's impossible due to the awful automated service. Today, I had a visit from the police to tell me they'd received a 999 call from my home phone, which it's not possible. I really need to speak to someone at Virginmedia to sort this out.
How to get compensation for non-working home phone?
My 91 year old mother's home phone has been out of order for 2 days now. She's very vulnerable & I have no other way of contacting her. Virgin have still not fixed the issue, & I've tried for 30 minutes to actually get through to a HUMAN BEING on their useless customer service line, but it's just one chatbot after another, & each one of them puts the phone down on me & sends me a text which is nothing to do with my query! I want to know: A) How to claim compensation for my mother's loss of service - her landline is very expensive - and B) How to make a complaint about Virgin Media's appalling customer service? I tried the complaints form on this website but it doesn't work; none of the fields after the first 2 could be completed. How convenient! 🙄 I'd be grateful for any ideas, thanks!
