Network router hub 5 issues sometimes
Hey there I'm having issues with are houses WiFi, so ever since the new hub it doesn't do it as much. The issue is the contant disconnections, up and down speeds and it's only when we ring em up it settles again. We also have had issues where the router restarted once and forgot itself and a new ssid for the router for some reason. It might be the power up and down levels but it gets enough wattage and fine connection. I have checked the connections multiple times. The issue is my mom is the WiFi holder, and she pays for it out of my money but she doesn't like the hassle of the support but for a service we pay like_70-100 for this is bad. Yes we have alot of devices but even then it should handle it in bandwidth control on the DHCP. It has happend on every hub If a support agent sees this I'm happy to pass my mom's details or have look to send a engineer if any issues or upgrades. I am 20 but she gets the money from me for better speed because my hobby and future work is internet based as a IT network technian. Please help Message me for details315Views0likes11CommentsHub 5 Needs rebooting daily
Had a Hub 5 for about 3-4 months, and over the past month I’m needing to switch my hub off and on again at least once a day. It just loses connection for some reason, and this seems to sort it. virgin seemed to notice when it first started, and apparently offered to send an engineer out (which I never got an email asking for), but now I can’t seem to get anyone out. ive followed all the troubleshooting steps, but nothing seems to improve it. i used to have a TP link router and this ran with no issues, and if things don’t improve I’m going to have to go back to it I think. my 2 kids are getting really annoyed with our “crappy new broadband”, but I thought this Hub 5 was supposed to be an improvement?Solved826Views0likes7CommentsFathers' VM Internet Connection keeps dropping out
So my Dad isn't technical hence me posting for him on here. I work in IT support so know enough to know something isn't right. A few times a day now his Home Hub will drop the connection completely and we have to reset it to get it to work again. The Hub is rather old SuperHub Version 2 it's on firmware 3.11 however VM want him to take out a new contact to upgrade it. What logs do you need from the router to better troubleshoot this issue?Solved643Views0likes6CommentsInternet frequently disconnecting when using RAS
Hi I have been advised by my work IT to contact Virgin about this. I work from home and connect to a RAS. I very recently got a replacement router due to a fault on the previous one, and shortly after that I have started having connection issues when connected to a RAS. All my personal devices are fine, it's just the RAS (work laptop) that keeps disconnecting. Can this be investigated, please? Thanks1.2KViews0likes18CommentsDaily multiple disconnections
3 complaints raised, one disappeared, another one closed without any promised contact. Daily and multiple disconnections noticed regularly since March 2023. Ethernet connection. BQM link: [url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/4f61b29467d64e49908827757a5120c2d1f07f6f]My Broadband Ping[/url]1.3KViews0likes18Comments