Box Upgrade
Hi All - I believe that I have possibly screwed things up re upgrade! I mistakenly? assumed that the box would be replaced with a newer model. With this in mind, when the new remote control arrived I set it aside awaiting delivery of the new box. Yodel advised me of a delivery on a day that was unsuitable due to various appointments and I changed the delivery day. No problem. Since then.... nothing, so today I opened the new remote. Am I correct in saying that - 1. I am NOT receiving a new box and the old one will be 'upgraded' online? 2. The new remote has to be activated and the existing box upgraded within 5 days of receipt of new remote? 3. If 2 is correct then I am well past the advised 5 day upgrade period. Where do I go from here? I am currently unable to pause, rewind or record any programmes. Error M63 is very much in evidence when trying various options with old remote. Also, I receive the message, "or you can connect to the UNKNOWN number to update account status. Mm.. What is the UNKNOWN number? Can this be done online? I have problems using the telephone because of hearing problems. Any help gratefully received. Regards - BobT
Every Late Night Recording Is Pixelated
My Samsung TiVo works great, unless it is recording during the early hours. It records Doc, and all the Chicago series around the 2am screenings and nine times out of ten the lower half of the screen is pixelated. Never an issue when watching live tv as it is broadcast. I don’t want to upgrade - I actually returned the 360 kit as I wasn’t planning on moving out to make room for it! Suggestions?
Issue still unresolved after 4 days
Hi, We have a problem with our TV service (on both V6 and TIVO boxes in that we lose channels and/or get pixelated pictures for a period of time - the same channels on both boxes at the same time, and approximately at the same time each night (early evening). I went to the web site to see if there were any issues; when I first log in, I get the message but if I press the "Still having issues?" button, I get the messages: What on earth is going on - any ideas? Regards, CliffMultiple PIN requests
Hi, I’ve noticed recently that when I watch programmes recorded on my TiVo via my V6, if the PIN is required it’s asking me for it at least twice before playing. I have never changed the PIN from the factory setting so I know I’m putting in the right PIN. Does this happen to anyone else and does anyone know why this is happening? Thanks.Tivo lost connection
I have two Tivo boxes both hard wired to the router. The original (main) box is in the living room with the second in the bedroom. When watching a program recorded on the bedroom box on our main TV via the main Tivo box it often gets interrupted saying the connection has been lost. I have checked all the cable connections and restarted the router and both Tivo boxes but the problem persists. What else should I be doing?
TiVo box stuck on software update page
Hi all, new poster here. My mum is elderly and struggling with her Virgin TV box. I went through the system info and it appears to be a TiVo one. Yesterday when I visited, a standard Software Update overlay came up on screen with the usual “accept” or “later” options. When she clicked accept the whole system froze. The sound continued from the TV show that was on but the remote buttons all stopped working and nothing happened. Pushing back, exit, TV or Home all did nothing. I switched off and on but it happened again within a few minutes, same issue of it freezing when the “accept” button was pushed. I did a harder switch off, turning off the machine and at the plug and leaving for a few seconds and it appeared to fix it. Concerned it would happen again after I left I tried contacting Virgin anyway. It took me about an hour to find a way through the automated service to speak to a person but they didn’t offer any ideas except switching the machine off and on and said that after checks there were no issues with my mum’s system. This morning it did the same thing again. She switched off and on at the wall and it’s not happened again yet today. Any ideas what’s going on or how to fix? The box is old so I’m wondering how she gets a new one but it’s very difficult to get through to an actual person and even then it’s not the easiest issue to explain.
Virgin fail to send packaging to return tivo box
Since receiving a new tivo box over a year ago, I have contacted Virgin 8 times to request the packaging to send the old one back. This has included online, on the phone and via engineers who came to the house. Each time, there were profuse apologies and the promise to send the packaging. I am now considering taking the old box to the tip but don't want to be charged (although advisors I speak to on the phone seem unaware of the history of my dilemma or whether I may be charged). Anybody else had a similar experience and able to advise, please?
