Pulling my hair out over this service
I am already with Virgin on broadband. On the 11th I signed up to Volt O2 sim and cancelled my sim in EE. Yesterday I received an email from 'Virgin Media Websales'. The email said "We'd like to talk to you as it appears that some information that we need to process your order was missing. This will help us take the next steps towards getting signed up, so just call our team on 0845 650 4500." I tried this number and it didn't work, it says its no longer in use. I tried calling Virgin but the switchboard kept taking me round and round in circles without letting me speak to a bloody human!! And then it hung up telling me I can get help online!! I tried the VM webchat and the unhelpful person on the other side took 10 mins each reply just to tell me they cant help and I need to talk to someone at O2. I called their support and they said they cant find anything under my name, number or email on their end and to contact Virgin!!! I am literally at my wits end with this customer service and about ready to take up EE's offer to stay with them and cancel my broadband here too. They will pay for cancellation fees and all. Can someone please help me sort this issue out as the alternative is me going to the FOS for a complaint and cancelling my service with Virgin.
Unable to get volt benefits on my o2 sim even though my volt Benefits are active
Unable to get volt benefits on my o2 sim even though my volt Benefits are active with virgin media. Signed up With Virgin and o2 start of July and been having a nightmare since. Not getting any benefits of volt on my o2 and keep getting same link which isn’t working to try and link them together! Need help pleaseText offering O2 sim but deal invalid when clicked?
Yet another text from Virgin Media which I'm apparently not eligible for - this time offering a O2 sim for £6 a month including the double data etc benefits. It's like they don't want my money with the broken upgrade options and now this! Anyone else have similar issues with them?Mega Volt package - Son had O2 sim but has ported number to new provider
Hi, I was wondering if you could help me please? My son activated the sim which came as part of my Mega Volt package. Unfortunately, the data was not enough for him and he kept exceeding the monthly limit. Therefore, he decided to port his number across to a new provider. As a result, I received a text message as the Virgin Media account holder saying that because the number had been ported to a new provider, I would now lose my Volt benefits. I've tried contacting Virigin Media (via live chat) and O2 (via live chat and phone), but neither seem to be able to help me. Is there any way I can get a new O2 sim tied to my Mega Volt package (which I'd happily pay the £5 per month for) rather than losing my Volt benefits? I look forward to hearing from you. Regards RobO2 Sim not received, O2 & Virgin dont want to know
I am absolutely sick to death of both O2 and Virgin today, I signed a new virgin media package on the 7th March 2024 which was broadband, TV package and an O2 sim for £5 per month. The offer was over WhatsApp so I have proof of the offer. My bank details were taken by virgin but no sim was sent out, called again today, they took my bank details again, but said he will send a sim but then decided he couldn't do it. Today I have called both O2 and virgin and both are playing games with me, transferring the call to each other, I've asked Virgin if I can speak with a manager twice so then they decided to transfer me to O2 instead of a manager, this happened twice. I ask O2 to speak with a manager, they send me back to Virgin, brilliant service from both. O2 say they don't know what deal I have agreed but they can offer me the same package for £10 per month. Virgin say they can't send a sim card and I need to speak with O2, does either company have a clue? Regretting signing up with both companies currently because agents I've spoke to have been shocking. Anyone had any success with this or do I just forget about the sim?Can’t cancel o2 sim in Virgin media bundle
Hello, i really need some help as it seems o2 customer services and going in store are utterly useless and keep bouncing me around like a ball and don’t want to know or help. My mum got a virgin media bundle this included broadband, tv, land line and an extra o2 mobile phone sim for 18months. Mind you she never used the o2 sim card at all, only took the bundle as it was mandatory for the price. 18months has past and she rang up to notify o2 last payment for the mobile contract to stop the direct debit and cancel the line as she doesn’t need it but took it because of the bundle. She’s called every single month from Aug 23 up to recently to get this dam mobile line cancelled but it’s still not done. First time she called the customer service said they cancelled which they didn’t. We then get a letter that we now owe them money. Called in again the guy on the phone said because the account has debt it cant be cancelled so he put credit on the account to cancel it. Again the mobile line is still not cancelled. It’s now racked up £45 debt on the account which she is not going to pay as she gave you notice to cancel the line which you didn’t. She got a threatening letter about owing money and affecting credit. How hard is it to cancel an o2 mobile sim? If you can’t cancel it don’t put them in the bundle. How on earth do i help her cancel this sim? Virgin media says call o2, we go into store of o2 they then say call o2 customer services, we call o2 customer services they either said they cancelled which they didn’t several times or tell us to go back to store. I really need help it seems noone knows anything about cancelling a sim.
