Forum Discussion

Tempest3K's avatar
Tempest3K
Tuning in
13 days ago

Text offering O2 sim but deal invalid when clicked?

Yet another text from Virgin Media which I'm apparently not eligible for - this time offering a O2 sim for £6 a month including the double data etc benefits. 

It's like they don't want my money with the broken upgrade options and now this!

Anyone else have similar issues with them?

  • Hi Tempest3K 

    Welcome back to our forums and sorry to hear you have been having issues with text offers. We want to do our best to help. Just to confirm, what is the exact error you get when accessing the link? Do you already have a Volt sim deal with us? Please get back to us when you can so we can best help.

    Thanks,

    • Tempest3K's avatar
      Tempest3K
      Tuning in

      I only have Broadband at the moment - had similar issues with renewal emails where links just don't work (raised these previously and didn't get a good reason why).

      • Akua_A's avatar
        Akua_A
        Forum Team

        This may be because of the specific package that you are on that you may not be eligible for this deal. We will be happy to take a further look at this for you. We have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

        Thanks,