Really worried about my Hub 3, red light, slow and overheating
Hi everyone, I'm looking for some help with my Hub 3. I’ve noticed the light on the front has turned a solid red color and the whole thing is actually hot to the touch. I did a bit of searching on here and it looks like this is an overheat warning? It’s pretty concerning as it’s sitting right near my TV and I’m worried about it being a fire risk, so I’ve had to unplug it for now. I’ve tried the pinhole reset but the red light just comes back on after a few minutes. On top of that, the Wi-Fi has been terrible for a long time. Pages just hang forever before loading and online calls lag to the point of disconnection, even though I'm on the M350 plan and even in the same room. I’ve been a customer for a long time but honestly, between the safety worry and the bad connection, I’ve started looking at Sky. I’d much rather just get this fixed, though. I know there’s a rollout for the Hub 5 happening now for people with older Hubs. Is there any way a staff member could help me get one sent out? I really don't want to go back to another Hub 3 if this one is already failing like this. Thanks in advance for the help!Contract price different from the pre-contract documents I agreed to
Hi, I'm moving house on the 13th May and pre-ordered a router to be delivered on the 13th to my new address. The package I ordered was the M350 fibre broadband with no extras. The price I was sent on the pre-contract documents is £28.99 for the first 12 months. But I have just been emailed the full contract and the price states that it will be £66 a month which was not what I have agreed to. I have never had to pay for broadband before so this is my first time setting up an account with any ISP. Therefore I am not switching or moving internet from one house to another. Please can someone help me as I do not want to pay £66 a month when I was promised £28.99. Thank youPackage Deal not met
I signed up for the m350 broadband deal £28.99, a price that is confirmed in my pre-contract summary and is still currently available on the Virgin Media website. However, I currently see my bill will be £66 a month. I reached out last Friday through the online chat and an agent said the relevant discount was not applied and to contact again in 48 hours. Today the first agent also told me there was a discount application issue and passed me on to another member of the team who proceeded to try and move me on to a different more expensive and longer contract and would not allow me to speak to another member of the team. Could someone assist me on this situation?
Fibre Broadband Installation Frustration
I am becoming increasingly frustrated with Virgin Media continually delaying the install of my new M350 fibre broadband. A timeline: 2nd Dec: Order placed 18 Dec: Initial install date 3rd Jan: Delayed install date 19th Jan: Delayed install date And now I've been told it will get installed on 17th Feb. But it's very hard to believe. I've called customer services on several occasions and had no clarity on why the date keeps getting pushed back, only that they are waiting for a permit. What does this mean? And why was I sold this contract when there was no permit to actually install the services? And is there anyone that actually know what state this "permit" is in and whether I'll actually get a concrete install date that will not get pushed back again and again. I have been provided a 4G dongle to bridge the gap in service, but coverage is pretty poor in my area and the hardware they send is pretty average so I have to move it around the house with me. Posting partly for a rant, but also can't seem to get any information through VM's official channels. Thanks in advance!
