XGS-PON FTTP Installation Issues
Hi, has anyone else who’s recently had XGS-PON FTTP installed experienced problems with the Hub 5x failing to obtain an IP address from Virgin Media’s network? My install and activation was scheduled for the 8th, but I’ve had no broadband connectivity for the last two days. An engineer came out today and attempted to escalate the issue to Virgin Media’s XGS-PON technical team. We’re the first household in my area to switch to Virgin Media. It’s a nexfibre build location where VM are the only FTTP provider. The engineer suspects that either being one of the first customers in the area, or being the only connection on the underground distribution unit, might be contributing to the issue. VM are currently investigating and have asked me to wait another 48 hours. Has anyone else run into something similar with their installation? p.s I had a look on the routers information page, it shows that the IPv4 lease time it obtains upon booting is set to one hour in the past, I wonder if this has anything to do with the issue.Hub 5x Modem Mode
OK Virgin! Please.. I need someone to confirm if Modem Mode is coming soon? I just got installed yesterday, I'm on 1GB Full Fibre and based in Ireland. I've spent a considerable amount of time researching online around this topic and it doesn't look like using your own network equipment is possible... there's so many people crying out for this feature and I just want someone from Virgin to confirm here if its coming or not. I already got IPv4 enabled, as a work around I can double NAT and that works, however the speed is reduced.. but also.. I really dont want to double NAT either. ThanksInformation for Fibre Broadband Installers
We need someone at Virgin to contact our housing association. Fibre exists on our road but doesn't reach our building which means providers are very limited along with speeds available. Our HS has a policy/procedure for new installers but it is the case that providers have to contact them. We were Virgin customers before we moved but had to cancel because of this issue it doesn't seem as though the HS will do anything about connectivity to Fibre services unless a provider initiates the process. Your help with the matter would enable 21 our flats to explore other services. I hope this reaches the necessary parties that can make things happen The details are below along with the link to the website - https://www.guinnesspartnership.com/information-for-fibre-broadband-installers/ If you're a Fibre Broadband Installer looking to access, upgrade or introduce any telecommunications equipment or infrastructure to one of our properties, please get in touch with us. You can do this via email at FibreBBTeam@guinness.org.uk We will then send you the following suite of documents to be reviewed and agreed to: The Guinness Partnership Standard Requirements Commercial Agreement Wayleave Agreement Heads of Terms Once the above documents have been agreed to and legally signed off, we can then progress discussions regarding working with you to install fibre network installations at our properties.New customer connection box after renovation
Hi! My builder has just completed our external renovation which has left our external cabling and customer connection box in a sorry state, see photos attached. I am looking for some advice or a VM contact to discuss brining the install up to a nice standard (new grey connection box and capping, new conduit and perhaps full fibre from the nearby green kiosk). Thank you ☺️
