Intermittent broadband, latency issues, packet loss
Hello. I have been with virgin broadband for about 8 months now and I have had nothing but an intermittent service. It is beyond frustrating as I have sky stream and suffer from streaming issues all the time. I have set up a broadband quality monitor since June and it clearly shows high latency issues and dropped packets all the time. I have had visits from two engineers that have changed the cables inside my property and outside but the problem persists. i have no idea what to do now and I am desperate for help. This BQM is a typical example of what I have faced daily since joining Virgin Media.VM Broadband Having a Bad Day...
now.... first and foremost... VM BB is rock solid... 99 days out of 100... today seems to be the exception: ( 2025-07-18 - Gloucestershire GL3 ) Dropping a good chunk of packets... upstream bandwidth seems throttled to 0.010mbps... guess we all have off days. ( and yes i've done all the sensible things to rule out a local issue ).
