yeh i have a right week as well with live chat even
my contract ends 31st may
so i just went into chat to get the right date i should give my 30 days notice
( did not want the big jump in costs after deal ends )
went on at 1.29pm at 4.01 pm i still did not have the date
i did not find out about how my o2 sim works as that ends same day
just got offers to renew with prices i coud get cheaper by just logging into m account
got so annoyed just gave my 30 days notice and left chat
got call later from someone offering a deal on mega tv 3 offer
but could not get any details of it consists of ???
i have maxit plan inc tnt gig net phone and o2 sim
but now i have email saying we are sorry to see you leave on 31st may lol
seems they just dont care about renewal deals they just want new customers for bigger prices
oh well lets see what other comps offer
heres offer i was offered
but cant find out what it includes
even when i was called by retention team
she would not give me details just kept saying it was good offer
why would i commit to an offer i dont know what it includes ???
WHAT IS MEGA TV 3 what does it include
i have /tnt gig net/ o2 sim /phone /maxit plan
90% of channels i get are on freeview
but i expect this to be answered by : sorry to hear blah blah
contact customer support helpline
well i did nearly 3 hours online chat
and no details on what mega tv3 was
but just copy paste answers
customer service
means a service for customers
not here are our best offer for you to renew (loyalty ) price
but no details that are in the deal
thank you rant over
sorry but live chat was a hassle and they just read from script but cant answer detail question
