darleythesheep wrote:
No Xbox here been waiting since activation in July. I can't ring the number provided to chase up gifts as it goes nowhere. I found it a nightmare to sign up to this forum, the verification emails kept going astray. I couldn't raise an issue on the Virgin app for months, and now I can I get a text message asking me to call then although security doesn't work as it claims my passcode is 'wrong'. I have asked for Virgin to ring me, I have had nothing but problems so far.
Hi darleythesheep
The passcode isn't the same as your account password, it's the memorable word from when your account was first set up.
VM have recently updated My Virgin Media and you should be able to update it by logging in there.
When logged in click on Account Settings > Account Details > scroll down to Telephone Security Details (memorable word) > and then click on Edit