Wrong benefit wrong price?

[shearjoy]

Hi I re signed last year from 200mbps to the 500 package for 46 per month now 50, when I check my account it's says I'm on 350 and volt benefit to 500 surely as I signed up to 500 and paid more for the upgrade the volt benefit should apply to the 500 making it 1gig at the same price? I've checked my contract and I signed up for 500 so can someone have a look please 

[Steven_L · Accepted solution]

Hey shearjoy,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your package at the moment. 

I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L