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Volt

Kev975
Joining in

I did the volt deal as been with 02 since 2004, so I  joined VirginMedia for a two year contract and they soon doubled my broadband but 02 still from last year not doubled my phone data. Has anyone had this problem and got it solved? I cannot understand the problem as Virgin and 02 are supposed to be one! I have called 02, 15 times now and seen emails Virgin have sent saying I am on the volt deal but still no double phone data from 02! 

6 REPLIES 6

Kath_F
Forum Team
Forum Team

Hi Kev975, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

We're sorry to hear you've been having an issue with getting your Volt upgrade on your O2 SIM. Usually there will be a section within My O2 to opt in to this. Just sign in to your account, head to the benefits section and check to ensure you've opted in. If you haven't click on this and your O2 benefits should then activate. 

If it doesn't give you the option to opt in or shows you're already opted in, you will need to contact O2 directly as we don't have the ability to activate their benefits. You can find their contact options here

Keep us posted on how you get on. 

Thanks, 

Kath_F
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Hi

i have called 02 a total of 15 times since last year to get this sorted and they say it’s you that’s not sorted it! I have called Virgin media 11 times and they say nothing to do with them it’s 02!!!

 

It’s totally ridiculous you blame each other I even got a letter from Virgin complaints telling me to speak to Virgin and 02. I have made 20 phone calls since December between you both and you just keep blaming each other and telling me to contact each other????? I still don’t haven’t mobile double data from last year!!!!

Hi Kev975, 

Thanks for coming back to us on this and apologies once again. 

We understand your concerns and can only apologise for how frustrating this has been for you. When you qualify for Volt, both VM and O2 need to apply your benefits separately. The VM benefits are applied by VM and the O2 benefits are applied by O2. Neither can apply the benefits to the other so as you are receiving your VM benefits, O2 have to apply your O2 benefits. 

I'm afraid as we don;t have access to O2 systems, this isn't something we can do. 

As explained in my previous post, it's worth checking your online My O2 account to ensure you've opted in to receive the benefits there. If it advises that you are already opted in, or are unable to opt in then the only ones who can resolve this will be O2. When contacting them, make sure you make clear that you are waiting for your O2 benefits to be applied and that your VM benefits are already applied. 

Apologies once again. 

Kath_F
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Hi as explained I have contacted 02 15 times since last year and still not sorted when I log into 02 it says I am not eligible even though virgin media have told 02 I am! So I have contacted 02 for the 16th time and still not sorted 

What have O2 advised when you spoken with their agents?

^Martin

They don’t you keep getting Indian people who for whatever reason don’t understand put you on hold for about 30 minutes then come back with an answer which was nothing to do with what I asked or even what I called about. I have passed it onto the ombudsman’s now so just waiting to hear back from them. As it’s just plain ridiculous