21-12-2023 16:02 - edited 21-12-2023 16:05
Hi There,
Took the recent email offer to upgrade my speed x2 from a Volt 250 to Volt M500 for an extra 6 pounds per month (VOLT M350 was an extra 3 pounds).
I always got the expected speed plus more on the Volt 250. Unfortunately I'm not getting the expected speed increase on the VOLT M500 after it was upgraded today and the modem reset itself to put it into effect.
Checking the HUB 3.0 network configuration the primary downstream flow is 575000085 which would suggest that the expected speed should be available?
In the cable modem status is the following.
Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz) | 363000000 | Locked |
Ranged Upstream Channel (Hz) | 53700004 | Locked |
Provisioning State | Online |
As you can see its getting a max of 363mb connection. I've tried rebooting etc but it hasn't changed anything. My issue is this the max speed on the VOLT M500 product for me? If so then there is no point in paying the extra for a double upgrade when the move to a VOLT350 was the most I would be able to get.
Please advise what can be done. Thanks
Note: I've tried calling the helpline but all they do is give advice on the wifi signal even though I kept explaining its the modem speed connection / product subscribed to that's the issue.
on 24-12-2023 14:46
Hi @Jimbooz
Thanks for posting and welcome to the community.
Sorry to hear of any low speed issues.
We've ran a system diagnostic here and no issues are showing.
Can you run a wired speedtest via laptop/PC at SamKnows in router mode, with only that device connected and report back please?
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30-12-2023 12:44 - edited 30-12-2023 12:59
Hi there, thanks for running the test, I’ve got it working fully doing the following. Might be useful for others.
Hope this helps others.