Forum Discussion

GordonMarshall's avatar
GordonMarshall
Joining in
11 months ago
Solved

Volt benefits

I have a new virgin media account and am an existing o2 customer. I have linked the accounts and made sure to update o2 to my new address. I called to order my free WiFi boosters as there are black s...
  • Kath_P's avatar
    Kath_P
    11 months ago

    Hi GordonMarshall, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear that you're still waiting on your Volt benefits being applied to the VM side. 

    This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

    I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks, 

Kath_P's avatar
Kath_P
Icon for Forum Team rankForum Team
11 months ago

Hi GordonMarshall, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear that you're still waiting on your Volt benefits being applied to the VM side. 

This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,