Volt benefits not applied

[Guinness2023]

Good Afternoon,

I signed up to an o2 sim only deal 4 weeks ago and i am still awaiting Volt benefits to be applied to my Virgin Media.

o2 have today finally added the double data to my mobile account after giving them a nudge, but i would now like the speed boost to be applied to my Virgin Media account.

Please could somebody point me in the right direction as Virgin CS are saying that i'm not eligible for the benefits.

Many Thanks,

Tom.

[scarter177]

Good luck getting them, I had a horrendous time getting them applied to my account, which then removed my upload speed addon - which is still yet to be resolved. A forum moderator should reply & message you on here when they can, they'll then ask you for your info and manually request volt which can take a further week to apply (if you're lucky, mine took longer). Are you on the new Nexfibre XGS-PON Network? That's what all the people I know are on that are having volt issues. 

[Gareth_L · Accepted solution]

Hello Guinness2023

Thanks for your post and welcome back to our community.
Sorry to hear you are having an issue with getting the speed boost added to your broadband.
I'd like to investigate this for you and get the team to apply this.
If you don't mind, I will need to send you a private message to pass security. 
If you can check your logo at the top right of your screen that would be great. 
Gareth_L
 

[Guinness2023]

Hi Gareth,

Thank you for looking into this for me, i've gone on to my private messages and there is no message there.

Please could you re-send and i will reply ASAP.

Many Thanks.

[Guinness2023]

Hi Gareth, did you see my reply? I’ve still not had the benefits added please could you look i to this for me?

[Martin_N]

Hi Guinness2023,

We're sorry to hear you cannot see the private message. 

I will send you one now.

^Martin