Volt benefits not applied

[CandC1]

I have signed up to Volt benefits on o2 but they have never been applied to our VM account. The names are different (one in mine and one in my partners) but the addresses are both the same. 
I have tried resolving with the web chat but they just kept telling me to sign up on O2 which was completed in Feb 2024. Can someone assist or had similar issues? 

[Molly_T]

Hi CandC1 👋 Welcome to the community forum! Thanks for posting. 

Sorry to hear these concerns about missing VOLT benefits following signing up for them in your My O2 account. 

We will need to confirm a few details to take a closer look via PM. I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞
 

[Molly_T]

Hi All 👋

Just returning to this public thread to keep things updated. 

CandC1 was able to PM with me to confirm the details needed to get the VOLT benefits activated. We are just waiting for them to go live - thanks for your patience with this!

Let us know if there are any further issues, (You can send me another PM if needed within the next month if the benefits still aren't showing) and we can help. 

Wishing you all the best! 🌞