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Volt M350 package with O2 SIM, but SIM card not received

BBH
Joining in

I placed an order for the Volt bundle end of Jan and the broadband install happened a couple of days ago.

However I have not received my O2 SIM card which is part of the package? Got passed from pillar to post when calling helpline, basically Virgin blamed O2 and O2 blamed Virgin!! After 1hour 23 mins I then got cut off !

The WebChat help - is useless!

Any help would be appreciated - it sounds like this isn't the first time it has happened  

1 REPLY 1

Paul_DN
Forum Team
Forum Team

Hi BBH,

Thank you for reaching out to us in our community and welcome both here and to virgin media, sorry to hear you have not received a Sim card which is part of your package, I will be more than happy to help get this ordered, I have sent an invite into a private chat, once received please click on the white envelope to accept.

Regards

Paul.