VM Deal and O2 Sim

[Paul1224]

Wonder if someone can help, I have spoken to different VM Staff on the phone and been told contradictory information.

Recently we renegotiated our deal with VM, was a bit if a saga and we had issues with being told incorrect information and prices.  Eventually was resolved.

When speaking to each member of staff in this process I asked about the O2 sim we have and that it is due to expire on 6/1/24 and when it does if we can renegotiate with O2 without it affecting our VM deal.  Two staff stated we could and the other staff member who eventually resolved our VM deal issues stated 'technically I have to make you aware you must remain on the O2 Ultimate sim but I'm aware other customers have been able to change their deal with O2 without it affecting the VM deal' (or words to that effect).

When we sign into O2 it states we can upgrade or change our sim.  This would be ideal as we can reduce the price and also get new added benefits like Apple TV, Disney+, etc.  All O2 do is refer you back to VM when you ask them about the impact changing the deal with them could have with VM.

However I cannot get a straight answer from VM about whether if we moved from the 'Unlimited' O2 sim if this in any way affects our new 18 month contract with VM.

Can any VM staff member clarify this for me?

[Hosay299]

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@roy247 wrote:

Hi Paul + Bill,

When I moved from Ultimate Oomph to Volt and it was £25 a month for the unlimited use I just went with it then got the message from O2 it was going up. I phoned O2 retentions and the girl I spoke to looked at my usage and offered me different use options that I could keep the Volt benefits with and as it was a 'new' contract I could get another 6 months of Disney + free, so if you use Disney + consider when you might want to switch.

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They do some good offer and simple and easy to work with. glad u got sorted but do think the price incresse are to get people to renew type thing to incresse there customer numbers or something

[Hosay299]

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@roy247 wrote:

You need to keep your O2 SIM if want to receive any Volt benefits AFAIK.

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not ture i moved to 3 from o2 and also just added tv and the volt is still on 

[Hosay299]

what are u want to do in a simple way what are u after ??

as i was with o2 but now 3 and still have the volt and also added tv on so they said keep it 

[roy247]

Price increases seem to be included in some contracts so a 12 month contract at £10 a month with a "x.x % increase" during your contract means they can up your price so you have to pay more, as does the O2 contact. I was about 3 months into my contract when they said it was going up from £25 a month for something I don't really need so I phoned O2 and got it reduced, I was offered a lower price but maybe I will wait until next time to accept that one. It just means that the TV and phone contract are out of sync, as also my discounted Sky Sports UHD discount. Can't wait till renewal time in the summer with TNT Sports and the 2nd box both now being extras.

[Hosay299]

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@roy247 wrote:

Price increases seem to be included in some contracts so a 12 month contract at £10 a month with a "x.x % increase" during your contract means they can up your price so you have to pay more, as does the O2 contact. I was about 3 months into my contract when they said it was going up from £25 a month for something I don't really need so I phoned O2 and got it reduced, I was offered a lower price but maybe I will wait until next time to accept that one. It just means that the TV and phone contract are out of sync, as also my discounted Sky Sports UHD discount. Can't wait till renewal time in the summer with TNT Sports and the 2nd box both now being extras.

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Try and see what they offer online also try chat if u can 

what servives and channels do u want or need

[roy247]

I always phone and select the leaving option and speak to retentions when renewing because you usually get to speak to a UK based person and can understand what they are saying.

[Hosay299]

yes and u can do the same on chats and also check offer on ur acoount to as sometime the offers online the agents can not see or do better than them as i found out when adding tv to my plan and new contract with vm my phone is now with 3 and still have the volt on

😀

[roy247]

Always check the new price deals, currently paying £77 a month + phone for Ultimate Volt + Sky Sports UHD with TNT so we will see what I get offered in the summer. Problem is, if you post what you are paying someone will always say they have something extra and for less.

[Thoroscar]

Hi Paul, I signed up for virgin/ o2 and got the ultimate volt deal. Decided to cancel the o2 mobile side of it as their customer service and systems were terrible. 
I found neither o2 nor virgin customer services could/ would  confirm if leaving o2 would affect my virgin deal (they are both awful to be honest).
I can categorically confirm that cancelling/ leaving o2 has absolutely no impact on your virgin deal. I moved my mobile to 1p mobile (absolutely fab by the way) using the pac method. I still receive volt and priority benefits with my virgin broadband/ tv service. 
Hope this answers your question 👍

[Matthew_ML]

If you are keeping the sim you would keep your volt benefits. 

However let say you sim card was free but then you change this package then yes there would be changes.