Second WiFi pod

[Poppy2512]

Can anybody help me in obtaining a second pod. I’m going round in circles, ran all the scans as per the virgin connect app. Keeps telling me I’m not home, because the internet keeps dropping in my kitchen which is why I need a second pod. Rang VM, can’t get through to an actual person. I’m tempted to leave, because my internet is not fit for purpose in the rooms I need it in. 
Losing the will to live! 

[newapollo]

Hi @Poppy2512

Have you tried adding a second pod via My Virgin Media? 

Info below from /virginmedia.com/uploads/Wi_Fi_Max_POST_21_JUL_2023_v3_059b6b25db.pdf 

If you have received your first WiFi Pod and once you have set it up you are still not receiving download speeds of at least 30Mbps in every room, you can request a second WiFi Pod by signing into My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab

[Poppy2512]

Hi, thanks for your response. Yes, I’ve tried several times. The problem I seem to have is my WiFi drops off in certain areas of the kitchen and then it tells me I need to be at home to run the scan. Very frustrating. 

[Akua_A]

Hi @Poppy2512 

Welcome to our community forums and sorry to hear you are having issues when trying to place an order for a WiFi pod. We can understand the frustration caused and we want to do our best to help from here. We are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page.

Thanks,

[Matthew_ML]

I can see my colleague has replied to you, please do check your DM folder 🙂 

[Akua_A]

No problem at all @Poppy2512 Please let us know how the install goes and if you need any further help.