@watchthebirdie wrote:
My contract is ending soon and I have an online account renewal offer which I would like to accept.
When I originally set up this contract it included volt even though I did not want an o2 contract. I phoned up and the o2 part of the contract was cancelled so I thought I no longer had volt.
in this new renewal offer it is calling it a volt contract. I am a little concerned that accepting it will suddenly reactivate my old unwanted o2 contract. Is this likely to happen?
At renewal time, you'd need to have an O2 SIM to get Volt at your address else it would renew without Volt. You could cancel within the cool off period though and you would retain the volt benefit until contract renegotiation time again. The system has probably just used your current package title as you kept your Volt benefit on your original contract, upon renewal, the system should check to see if an O2 Volt element exists.
You may be better ringing retentions on the phone (Leaving Virgin option and NOT standard customer services) and having a chat about value and what the competition is offering for your required package and just mentioning you want the services you require only. Being polite but firm will all help. You are signing to a lock in of 18 months, so ignore the spill about new customers get the best offers blah blah as there has to be something in it for you to lock in again not just VM. It also costs VM to take back kit and refurbish for other customers and pay out for new customers for things like topcashback.co.uk or quidco.com and any free gifts/bill credits. You should be able to better any online system deal...
