cancel
Showing results for 
Search instead for 
Did you mean: 

Payments

katiejanebevan
Joining in

I made my payment on time last month and it’s still saying I’ve got an outstanding balance which I do not! I have the email confirmation and my bank statement proof but I can’t get through to anyone to rectify this issue. Someone from Virgin media needs to contact me. 

2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

Hi @katiejanebevan 

Have you checked My Virgin Media via a browser as well as via the app?

Sometimes one is updated before the other.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Ashleigh_C
Forum Team
Forum Team

Hi there @katiejanebevan 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your bill, I'd be more than happy to check on this with you via a private message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.