Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Payments

katiejanebevan
Joining in

on ‎26-05-2024 10:46

I made my payment on time last month and it’s still saying I’ve got an outstanding balance which I do not! I have the email confirmation and my bank statement proof but I can’t get through to anyone to rectify this issue. Someone from Virgin media needs to contact me. 

0 Kudos
2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎26-05-2024 12:31

Hi @katiejanebevan 

Have you checked My Virgin Media via a browser as well as via the app?

Sometimes one is updated before the other.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

·.¸¸.·´´¯`··._.·* Wishing you a Merry Christmas and a Happy New Year *·._.··´´¯`·.¸¸.·´
0 Kudos

Ashleigh_C
Forum Team
Forum Team

on ‎28-05-2024 18:54

Hi there @katiejanebevan 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your bill, I'd be more than happy to check on this with you via a private message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

 

0 Kudos
Top