O2 SIM card hasn’t arrived

[Willow6]

Hi, I upgraded to a volt package on 31st May but haven’t received my o2 sim yet. I never received an order number for my o2 sim so I can’t follow this up with o2. When will virgin place this order? Thanks

[John_GS]

Hi @Willow6 

Thanks for posting and welcome back to the community.

Sorry to see this. Please call the team on 0800 081 0255, they'll be able to investigate and if need be, place the order with you.

Best wishes.