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Mega volt bundle 02 sim card

Joining in

Not recieved my 02 sim card or heard anything. Who do i contact to chase up. Had Mega volt bundle about 1 week now





I received 2 email's within minutes of switching to Volt ("O2 username" and "we have received your order"), if you didn't receive those then I would say your switch wasn't processed correctly.

I would call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone and select the "leaving option" and speak to retentions who are usually UK based, if you phone tonight and get put through to offshore CS I would try again in the morning, best time would be 8am when the lines open.


Forum Team
Forum Team

Hey Kellett1976, thank you for reaching out and a warm welcome to the community, I am sorry to hear this.

Please do contact O2 on 0344 809 0202 they would be happy to look into this and get your sim sent out. 

Matt - Forum Team

New around here?

I phoned 02 thank you. Virgin media had not put order on correctly. All sort now thanks.