Havent received broadband boost

[Biyowren]

Hi,

I've purchased an O2 monthly plan on the 31st of January, and I've had my Volt benefits applied on their side, but not the Broadband speed boost from Virgin Media.

I've double checked, and I should be eligible for it, I have M500 broadband and the address on both accounts are the same. Is there any way you'll be able to help?

Thanks.

[andrew58]

Hi,

I am in the same scenario. Again O2 have added them but Virgin haven't. Hope you get a reply.

[John_GS]

Hi @Biyowren 

Thanks for posting and welcome to the community.

I'll send you a PM now to assist further

[Paul_DN]

Hi Biyowren,

Thank you for joining me in a private chat, as advised this has now gone to the relevant team to investigate, they will look at getting this added ASAP. 

Regards

Paul.