Cancelled Contract with Virgin - O2 Charging me ruined my credit score

[michaelkirkaldi]

Hello everyone,

I had a Virgin Media broadband contract which offered a free Sim Card. I cancelled that contract in July 2023, and the Sim Card was never used.

I left the address the broadband contract was associated with.

A few months later, O2 started trying to bill me, but were unable to do so (as the contract was closed). They instead raised debt against my name, which took my Credit Score from 999 to 260.

I am unable to clear the debt with O2, as I don't have an O2 account or phone number so I can't pass security.

Please can anyone help me.

[Ayisha_B]

Hi @michaelkirkaldi 👋

Welcome to our Community Forums and thanks for your post. 

I am sorry to hear this. 

I would advise speaking to O2 directly regarding this so they can assist you further.

Their contact details can be found 👉 here

Let us know how you get on.