Cancel before installation

[mclaub]

Hi VMO2 Team

I have signed up for a broadband tv and sim deal and now want to cancel. can I do this before installation takes place please?  I've tried phoning and my call can't be taken and your chat bot wants 199 minutes to transfer me to an agent

Thanks

[Akua_A]

Hi @mclaub 

Welcome to our community forums and thank you for your first post. We are sad to see that you are looking to leave our services before installation. We will do our best to help from here. We have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,