Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.
HiI had a replacement V6 box delivered after the old one hadn't loaded for 6 months. I set it up per the instructions and changed the cables to the new ones sent in the box. There was a message saying the software couldn't be downloaded and to phone ...
Hi there,I've just had to do a total reset of my V6 box, after it got stuck in a 'booting up' loop, and I've lost all the shows I had recorded.Is there any way of retrieving any of them, or are they gone forever?Thanking you in advance,Adam x
A couple of weeks ago the V6 box in my bedroom started disconnecting from the WiFi and refusing to reconnect. It said the Network Cable was unplugged. I have never used an ethernet cable with this box and I can see it is connected to my WiFi successf...
Not sure the best place to post this, sorry.Got a month's free Amazon Prime, but I'm not the person who's name the virgin media subscription is under.. But it's the same household, same TV.Amazon knows I'm signed up to Prime (and logged in), the Virg...
How can I stream different matches on the new virgin media tennis channel no 520 ? The red button facility doesn’t seem to work ! Sky customers seem to be able to do this by scanning the code that comes up on thr screen but it doesn’t work for me ...
Why have seasons 1 and 2 been taken off free to watch without warning?! Can they be put back please?!
I’m having the same issue [MOD EDIT: Post split to create own thread, Please add more details]
Recontracted and was moved to Mega TV pack but noticed that on demand uhd cinema is saying to subscribe but it was always included previous. I thought the only difference was TNT Sports was paid for. any ideas?
Hi, I’m hoping a member of the Virgin Forum team will respond to this with some advice, one of my V6’s is unwatchable when you play recordings or rewind/pause live tv. It just stutters and corrupts. As I can watch live tv without an issue i suspect i...
Hi,We have a V6 box and a Samsung UE43AU8000 TV.No matter how I change the picture settings we still get many of our films displayed in letterbox format,especially on Netflix.This is a real problem as my poorly sighted wife finds the small picture ve...
