Virgin TV V6
For all V6 box & service questions
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Forum Posts

Incorrect Security Certificate error - TV Apps - F011216248

Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...

ModTeam by Moderator
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Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by Moderator
  • 0 replies
  • 2 kudos

Resolved! Red Button - V6/TiVo boxes

Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't  currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.

Help my poorly V6 box

Last week I had issues with my V6 box that decided to freeze on me. I powered it on and off and then it would go no further than the starting up despite numerous reboots. I read on this forum to hold down the power and + button to perform a rest whic...

Fatgaz71 by Joining in
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Resolved! Moving a box for my mother

Hi all,trying to price up what the options are for moving a box into my mums room. we already have 3 boxes. we don't want to change that but we want to move one of the boxes from one bedroom upstairs to another. my mum is elderly and preferring to co...

djr_uk by Up to speed
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Resolved! TV guide showing to be announced

Had this a few months ago and had the box and cables changed which seemed to fix the problem. Now its back - surely it cant be the box and cables again?I have tried the fix given by Vm and it didnt work

maryn by Joining in
  • 18 replies
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Resolved! V6 picture problems

HiI have 2 v6 boxes and both have picture problems on certain channels ranging from error code W02 to heavy pixelation.I spent 1.5 hours on the phone with VM support swapping hdmi cables / rebooting v6 boxes / rebooting the Hub and swapping from ethe...

Mort by On our wavelength
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Resolved! V6 box (and a mini box)

I have been trying to get a person to help. I was advised in the forums to call 150. However, Ive spent most of this morning to speak to someone instead of going round and round a computers answer - which doesn’t help at all. I think I’m currently on...

peteg1 by On our wavelength
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For the past few months my V6 box has been dodgy when watching recordings. Recorded programmes would freeze and stutter for up to 5 mins. Fast forwarding or rewinding would work sometimes but other times would just have to delete the recording. I kne...

Ongoing pixellation issues

Been having this problem with both my boxes for quite a while now. Using the app to test the equipment doesnt work and when I got through to the fault line they could see issues with my set-up.Spent ages going through various options and ended with r...

billkilv by Up to speed
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Virgin v6 Set Top Box is completely and totally dead.

On Saturday 27th January 2023, at around 5.30pm, our Virgin V6 Toshiba MQ01ABD100V Set Top Box suddenly died. There was and continues to be no power WHATSOVER. Having rung Virgin 150, we were told by a member of customer service that they could send ...

Faulty tivo box

Having problems with my v6 box , picture keeps flashing up colours , sometimes picture breaks up , tried re-booting several times , been going on for over 4 weeks , reported it and asked for an engineer to come out but was robbed of with the excuse t...

im1959 by Tuning in
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Multiple TV issues

Multiple issues    Virgin TV app icon pictures missing Rebooted  Then app icons appear then next then disappears Second issue keep having to login into apps every day There keep logging out   Third issue  error code  Channel 4 App - 4200-DRM-FAILED