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V6 not working red light on

killjoy
Tuning in

a month ago

When I reboot:

The Red light comes on

I get the Welcome screen

I get the Please Wait screen

Then nothing

No signal to TV

Red Light stays on

 

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

a month ago

Hi killjoy 

Try the following, it's worked for some forum members.

You could try turning off the V6 by the switch on the back of the box;  then on the front of the V6 box  hold down both the power button and the - (minus) button at the same time. Then turn on the V6 again whilst keeping hold of those buttons for a further 30 seconds.

If the power button and the -  (minus) button workaround doesn't solve it then try using the power button and the + (plus) button at the same time instead.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Ashleigh_C
Forum Team
Forum Team

a month ago

Hi there @killjoy 

Thank you so much for your post and welcome to the community forums, it's great to have you back. 

I am so sorry that you have faced this issue with your V6 box and a big thank you to newapollo for their advise so far. Have you been able to try this fix?

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