V6 boxes not playing shows from each other

[paula_fitzpatri]

I am having the same problem.  I also spoke to a customer services person who was mystified about the service and had to speak to a manager.  He then came back and said these boxes can not connect to each other, even though they have been connecting for years.  He offered no other help.  I have done all the resets and checks.

Both boxes can 'see' each other but I get the message about not being in my account.  Very frustrating.

[nodrogd]

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@paula_fitzpatri wrote:

I am having the same problem.  I also spoke to a customer services person who was mystified about the service and had to speak to a manager.  He then came back and said these boxes can not connect to each other, even though they have been connecting for years.  He offered no other help.  I have done all the resets and checks.

Both boxes can 'see' each other but I get the message about not being in my account.  Very frustrating.

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Do you have the TV Control app installed on any phones or tablets?

Open the app & tap on the “Settings” cog.

Go down to “Streaming & Downloading” & select “System Info”. This should come up with the serial numbers of the two boxes on your network. If they are there, try the next option in the menu, “Start Setup”.

The other option is a complete reset. Turn everything off for a few minutes. Restart your VM Hub & give it several minutes to stabilise. Then turn on your TV boxes & give them a good 10 minutes to re-establish connections. Then try inter-box streaming again.

[paula_fitzpatri]

Thank you for replying. I have reset everything manually several times. When I use the TV Control app it tells me I have to manually reset 

thanks again 

[Matthew_ML]

Hey paula_fitzpatri, thank you for reaching out and I am sorry to hear this, also a warm welcome to the community.

Can I just check you mean the boxes aren't playing the recording together? 

Or do you mean the boxes are not recording correctly?