V6 box stuttering on playback or when live tv is rewound/paused

[Tmannix58]

Hi, I’m hoping a member of the Virgin Forum team will respond to this with some advice, one of my V6’s is unwatchable when you play recordings or rewind/pause live tv. It just stutters and corrupts. As I can watch live tv without an issue i suspect it is a hard drive problem and not something that can be resolved with a simple reboot (I have tried this many times). Please can you advise the next steps to getting this resolved? Many thanks

[roy247]

You could either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's, it all depends on how quickly you want the box replacing.

When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

[Kath_F]

Hi Tmannix58, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've been having an issue with your V6 box. Since posting, I can see you've had an engineer visit to take a look at this. 

How did the visit go and how have things been since the visit? Pop back with the latest update so we can help further. 

Thanks,