Forum Discussion

Leviathan's avatar
Leviathan
Tuning in
3 years ago
Solved

Unable to control v6 BOX with LG magic remote

I have the LG C2 TV with the LG magic remote model number mr22gn and I cannot get it to control my V6 set top box. I've been through the pairing via the tv and it's tried several options but none of ...
LG
magic remote
  • deaconj999's avatar
    deaconj999
    2 months ago

    Iwas able to add the virgin set top 360 box as Ziggo and its works great. Cheers twigmale

Hayley_S's avatar
Hayley_S
Forum Team (Retired)
3 years ago

Hello Leviathan,

Welcome back, thanks for posting.

I am sorry for any issues with your remote.

Unfortunately, we as a team are unable to help with 3rd party devices.

I would suggest going on to the LG Forums, then seeing is anyone else is having this issue. 

Many thanks,

Leviathan's avatar
Leviathan
Tuning in
3 years ago

Thanks Hayley. I did this before contacting Virgin. LG support claimed it was a virgin media issue as Virgin have not shared the most recent remote codes.

  • Kain_W's avatar
    Kain_W
    Forum Team (Retired)
    3 years ago

    Thanks for the response, 

    Apologies for the issues faced, just to clarify has the remote never worked with the box?

    Thanks,

    • Leviathan's avatar
      Leviathan
      Tuning in
      3 years ago

      It has not. But I have only had the TV (and remote) for a couple of weeks. Basically from a couple of days prior to posting the original question.

      • Kain_W's avatar
        Kain_W
        Forum Team (Retired)
        3 years ago

        Ahh okay.

        Can I ask during the setup, has there been any error codes advised?
        Thanks again,