Trying to order a new remote ??

[Araneta25]

Hi there, 

Ive been trying to order a new remote since last night, as the volume, back and OK buttons doesn’t work at all. But keeps saying error accurred when placing your order. Called virgin media they’ve sent a link on my phone to order and its still showing error! Please help anyone ??? 

[Matthew_ML]

Hey Araneta25, thank you for reaching out and a warm welcome to the community, I am sorry to hear this.

Let me send you a PM and we can look at ordering for one you. Cheers