For some unknown reasons the mods deleted the comment about the issues I was having with my son's V6 box that I posted this afternoon. Virgin staff deleting a customer saying that a V6 box they pay for is not working is not the way to handle customer service.
For a few months now my son's V6 box has on occasion had faults with programmes he has recorded not working. This issue is becoming more prevalent. When you try playing the faulty recording it comes up with the following message.
Error playing a recording
The TiVo box was not able to recordthis programme because there was no video signal on the channel. You may have been trying to record on a channel that you don't receive.
This is despite very much having the channel that my son was trying to record on. My son's V6 box also had the green serious fault screen (green screen of death) a few months ago, so I'm guessing the V6 box is on it's last legs.
Why on earth a mod felt it ws acceptable to delete my previous post earlier today I have no idea. It's completely unacceptable to treat a paying customer this way. I would like someone to come out and have a look at my son's V6 box.
As to the mod who deleted my previous post - if you delete this post then I will just post again until you have the common decency to treat with me with a bit of respect.
[MOD EDIT: Post merged to single thread]
Forum TeamHey KStevens99, thank you for reaching out and I am sorry you are having various issues with your TV boxes.
Let me send you a DM and we can run some tests and find out what is happening.
All your posts are listed on your profile page https://community.virginmedia.com/t5/user/viewprofilepage/user-id/884306
