KStevens99
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Re: Terrible customer service and second TV box deactivated
Yet more issues with my son's V6 box. There is now an issue where on the channel guide where TNT Sports 1 & 2 say "to be announced" for every day including today. The channels are still able to be watched, but due to this issue you can't record anything! This has been happening since yesterday (Monday). On Sunday this was happening on Sky Sports Main Event. The issue with this is when it says "To be announced" it then also removes all the planned recordings from the V6 box! I don't know what the engineer did on Thursday, but he seems to have replaced one problem with another. Yes I have checked the settings and the V6 box in my son's room is connected to the Internet. Extremely unhappy about this. The amount of issues I've had since November 2022 is ridiculous.390Views0likes0CommentsRe: Terrible customer service and second TV box deactivated
I received a message from @Matthew_ML and have been trying to arrange a time for an engineer to come out. I replied to his message yesterday afternoon to try and get a time sorted out for an engineer to come out this Wednesday. Despite saying I could only do afternoon appointments unless it's a Friday he asked if I could do Wednesday morning. I replied could they come round Wednesday or Thursday afternoon. As it is now almost Tuesday lunch time I do need to know what is happening and need a reply.408Views0likes0CommentsRe: Terrible customer service and second TV box deactivated
For some unknown reasons the mods deleted the comment about the issues I was having with my son's V6 box that I posted this afternoon. Virgin staff deleting a customer saying that a V6 box they pay for is not working is not the way to handle customer service. For a few months now my son's V6 box has on occasion had faults with programmes he has recorded not working. This issue is becoming more prevalent. When you try playing the faulty recording it comes up with the following message. Error playing a recording The TiVo box was not able to recordthis programme because there was no video signal on the channel. You may have been trying to record on a channel that you don't receive. This is despite very much having the channel that my son was trying to record on. My son's V6 box also had the green serious fault screen (green screen of death) a few months ago, so I'm guessing the V6 box is on it's last legs. Why on earth a mod felt it ws acceptable to delete my previous post earlier today I have no idea. It's completely unacceptable to treat a paying customer this way. I would like someone to come out and have a look at my son's V6 box. As to the mod who deleted my previous post - if you delete this post then I will just post again until you have the common decency to treat with me with a bit of respect. [MOD EDIT: Post merged to single thread]654Views0likes2CommentsTerrible customer service and second TV box deactivated
Yet another issue with my son's V6 box. Over the last couple of months it has been failing to record programmes with increasing regularity. When the programme fails to record if you try and play the recording it will come up with an error message that says the following - Error playing recording The TiVo box was not able to record this programme because there was no video signal on the channel. You may have been trying to record on a channel that you don't receive. This is despite very much receiving the channel he was trying to record on. This happens on a variety of different channels and he has kept the failed recordings as evidence. Also a few months ago he got the green error screen saying there had been a 'serious error' and it took a few hours before it went away. It seems to me that the V6 box is on it's last legs so as I am a paying customer I'd like for someone to come round and fix the issue. Thanks. [MOD EDIT: Post split to create own thread]640Views0likes3CommentsRe: Terrible customer service and second TV box deactivated
For some unknown reasons the mods deleted for a second time the comment about the issues I was having with my son's V6 box that I posted this afternoon. Virgin staff deleting a customer saying that a V6 box they pay for is not working is not the way to handle customer service. For a few months now my son's V6 box has on occasion had faults with programmes he has recorded not working. This issue is becoming more prevalent. When you try playing the faulty recording it comes up with the following message. Error playing a recording The TiVo box was not able to recordthis programme because there was no video signal on the channel. You may have been trying to record on a channel that you don't receive. This is despite very much having the channel that my son was trying to record on. My son's V6 box also had the green serious fault screen (green screen of death) a few months ago, so I'm guessing the V6 box is on it's last legs. Why on earth a mod felt it ws acceptable to delete my previous post earlier today I have no idea. It's completely unacceptable to treat a paying customer this way. I would like someone to come out and have a look at my son's V6 box. As to the mod who deleted my previous post - if you delete this post then I will just post again until you have the common decency to treat with me with a bit of respect.423Views0likes0CommentsRe: Terrible customer service and second TV box deactivated
@Matthew_ML instead of saying 'sorry' why don't you actually help me and arrange for a engineer to come out? VM staff always say sorry and that they want to help yet when you ask them to do something relatively simple and straight forward like arranging an engineer appointment they refuse!646Views0likes0CommentsRe: Terrible customer service and second TV box deactivated
There clearly is a problem as it keeps going down. Don't even know what a BQM is. I'm paying for a service that I'm not getting. Do the decent thing for once and send an engineer out. To anyone reading this and thinking of using Virgin my advice would strongly be DON'T as when anything goes wrong you end up speaking to a offshore call centre who haven't got the slightest clue. You then post on here asking for an engineer to be sent out they refuse point blank to help. Absolute nonsense to say there is no issue when my internet has gone down over 10 times in the last 48 hours. Virgin Media will do everything humanly possible to avoid sending an engineer out as it costs the company money. Disgraceful company with appalling customer service.655Views0likes0CommentsRe: Terrible customer service and second TV box deactivated
Internet has gone down six times that I noticed today (could have been more as I was out most of the afternoon). It's only for brief periods of time, but still extremely annoying. VM seem to be doing everything they humanly possibly can to avoid sending an engineer out. Won't be renewing my contract when it comes up for renewal as the customer service is beyond appalling. Any other broadband company would send an engineer out if your internet was constantly going down. Not Virgin Media though.647Views0likes0CommentsRe: Terrible customer service and second TV box deactivated
The link you have provided is to an external website which requires registering and setting up an account. So I won't be doing all that because your company is trying to do everything it can to avoid sending an engineer out. Why are VM staff linking to external websites that require you to sign up and register? I have the Ultimate Volt package and have been a customer since the Telewest days. Unfortunately the customer service gets worse with each passing year. The offshore call centre who can't even resolve the most basic of issues, the engineers who fail to turn up for appointments and the constant technical issues with the VM products. I don't think having an internet connection that doesn't drop out multiple times a day is too much to ask for. I also don't think it's asking too much for VM to send an engineer out to look at this issue.716Views0likes0CommentsRe: Terrible customer service and second TV box deactivated
Both wifi and cable. I did send a very polite pm to one of the forum team who helped me before asking if an engineer could be sent out. Instead of helping me I got a very rude message back from the mod team telling me not to send unsolicited pm's. Only Virgin Media can tell you off for sending a polite pm asking for help - pretty much on point for their terrible customer service. I have been having these issues for over a week now and there is clearly something not right. Everytime I've had issues in the past it always turns into a battle to get an engineer sent out.730Views0likes13Comments