TV control

[JA23]

Hello, I am trying to get my V6 remote to control my TV.

The instructions say hold 'Clear' and 'TV' at the same time until it flashes green several times. However, I have followed these steps and it only flashes red once. I have tried it several times but cannot get it to flash green.

Any suggestions?

Thanks

[Daniel_Et]

Hi @JA23, thank you for your post.

We're sorry to hear about the problem you're having 😔

Have you tried following the advice provided in this YouTube video here?

Please pop back to us at your earliest convenience.

Regards,
Daniel

[JA23]

Hi Daniel,

Thanks for the quick reply.

I've tried it but when I have the code on the screen and need to hold 'Clear' and 'TV' it doesn't flash green on the remote, only flashes red once.

Thanks,

James

[David_Bn]

Thanks for coming back to us @JA23, can you please see if there are any alternative codes available select to see if the same result is presented to you?

There would usually be multiple different codes that are available to attempt

Thanks,

David_Bn

[JA23]

It won't allow me to input any codes as it says I'm not in 'program mode' and tells me hold 'Clear then TV together' - but that's what I can't get to work - when I hold them together it isn't going into program mode.

Thanks,

James

[roy247]

Do both the Clear and TV button's work correctly on their own.

[JA23]

Hi Roy - yes both work individually

[roy247]

I would try taking the batteries out of the remote and leave them out for about 5 minutes to see if it resets the remote, or try replacing them.