Forum Discussion

IronsideUK's avatar
IronsideUK
On our wavelength
2 years ago

TV 360 Control

Hello,

I updated my contract recently which included a TV 360 Box, which I previously did not have, I have a V6 Box. Yet, I still not received a  box or remote control. Should I be concerned?

  • japitts's avatar
    japitts
    2 years ago

    First off, the choice to voluntarily convert from TiVo/V6 to TV360 has nothing to do with any contract or re-bundle you may have taken - unless you specifically asked to migrate your TV box software at the same time, or accepted an invitation to do so.

    The only exception is if your new package specifically includes Paramount+ or Disney+ which is not available on TiVo-software. Do any of these scenarios apply?

    If not - do you want to convert to TV360?

  • japitts's avatar
    japitts
    Very Insightful Person
    2 years ago

    First off, the choice to voluntarily convert from TiVo/V6 to TV360 has nothing to do with any contract or re-bundle you may have taken - unless you specifically asked to migrate your TV box software at the same time, or accepted an invitation to do so.

    The only exception is if your new package specifically includes Paramount+ or Disney+ which is not available on TiVo-software. Do any of these scenarios apply?

    If not - do you want to convert to TV360?

    • IronsideUK's avatar
      IronsideUK
      On our wavelength
      2 years ago

      Is there a website link to ask to covert to TV360?

      • Daniel_Et's avatar
        Daniel_Et
        Forum Team
        2 years ago

        Hi IronsideUK, thank you for your query. 

        You can check availability for TV 360 here. 

        Have you received a remote control since your post on Thursday? If not, have you been given clarification on the situation?

        Please pop back to us at your earliest convenience.

        Regards,
        Daniel

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    2 years ago

    If you have a V6 box, moving to V360 Horizon is a software migration only, not a box change. The only thing you will be sent is the remote.

  • Tavis75's avatar
    Tavis75
    Super solver
    2 years ago

    I'd be concerned, you might get a 360 box!

    Some of the missing features compared to the V6 are as follows; Wishlists (where you can set the box to record programs on certain subjects or featuring certain people), undelete, series link+, series link manager, suggestions, setting of series links for programs not in the current TV guide, ethernet control, keyboard support via USB, switching between tuners with constant buffering, skip-back on fast-forward, quickplay, default recording options, cancelling individual recordings from a series link, multi-channel series links, radio channels allowing recording of radio, separation of recordings between boxes, watching recordings when internet is not available and probably a few others I've forgotten.