Forum Discussion

IronsideUK's avatar
IronsideUK
On our wavelength
2 years ago
Solved

TV 360 Control

Hello, I updated my contract recently which included a TV 360 Box, which I previously did not have, I have a V6 Box. Yet, I still not received a  box or remote control. Should I be concerned?
  • japitts's avatar
    japitts
    2 years ago

    First off, the choice to voluntarily convert from TiVo/V6 to TV360 has nothing to do with any contract or re-bundle you may have taken - unless you specifically asked to migrate your TV box software at the same time, or accepted an invitation to do so.

    The only exception is if your new package specifically includes Paramount+ or Disney+ which is not available on TiVo-software. Do any of these scenarios apply?

    If not - do you want to convert to TV360?

japitts's avatar
japitts
Very Insightful Person
2 years ago

First off, the choice to voluntarily convert from TiVo/V6 to TV360 has nothing to do with any contract or re-bundle you may have taken - unless you specifically asked to migrate your TV box software at the same time, or accepted an invitation to do so.

The only exception is if your new package specifically includes Paramount+ or Disney+ which is not available on TiVo-software. Do any of these scenarios apply?

If not - do you want to convert to TV360?

IronsideUK's avatar
IronsideUK
On our wavelength
2 years ago

Is there a website link to ask to covert to TV360?

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    2 years ago

    Hi IronsideUK, thank you for your query. 

    You can check availability for TV 360 here. 

    Have you received a remote control since your post on Thursday? If not, have you been given clarification on the situation?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel