I rather suspect a package change is the reason. As to why that's needed, I can't fathom - based on your precis thus far.
I rather suspect a package change is the reason. As to why that's needed, I can't fathom - based on your precis thus far.
Thanks, yes that makes sense, the assistant did say about package change and asked why I didn't check that my box was compatible? I'm no tech expert, I naively assumed that the package I was sold was compatible with the kit provided, how remiss of me. On the virgin website it says all packages come with 360 box, no doubt i'll be told it's only new packages. Not good enough.
Andy191 wrote:I naively assumed that the package I was sold was compatible with the kit provided, how remiss of me.
What makes you think it's not? The V6 is fully compatible with the Sky Sports channels. The issue is with the HD multiscreen that has only ever been advertised as a TV360 thing.
Newer is not always better.
Forum TeamHi there Andy191
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry that your recent package change has not been as expected, I would like to take a closer look into this with you and just check that an upgrade is not available via a private message.
I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
